As Sutter Health’s first Chief Innovation Officer, Chris Waugh applies his extensive experience in human-centered design to guide the integrated network’s innovation strategy. Human-centered design is a creative approach that seeks personalized solutions to meet individual needs — understanding people and their behaviors, identifying trends and exploring solutions that improve a person’s healthcare experience — in order to make healthcare more usable and accessible for patients, doctors and nurses. Before joining Sutter Health, Waugh held entrepreneurial leadership roles at IDEO, a globally regarded Ba...read more