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19 - 22 Oct 2025 | Las Vegas

Seamless Operations = Better Patient Experience

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Speakers:

Adrin Mammen VP & Chief of Ambulatory Patient AccessMount Sinai Health System
Adrin Mammen
VP & Chief of Ambulatory Patient AccessMount Sinai Health System
Patrick Kokoruda Vice President Access TransformationCleveland Clinic
Patrick Kokoruda
Vice President Access TransformationCleveland Clinic
Pranay Gupta PartnerMcKinsey & Co
Pranay Gupta
PartnerMcKinsey & Co
Vivian Cheung VP Patient AccessFamily Health Centers San Diego
Vivian Cheung
VP Patient AccessFamily Health Centers San Diego

About this Session:

Value-based care organizations must balance high-quality care with operational efficiency. Today’s digital tools are reshaping healthcare by streamlining scheduling, payments, compliance, and communication—reducing admin burden, boosting profitability, strengthening payer-provider collaboration, and enhancing patient engagement. But operational efficiency isn’t just about the bottom line—it directly impacts patient experience and access to care. Patients benefit from fewer delays, clearer communication, and flexible payment options that reduce barriers to treatment. Hear from the pros making it all work—showcasing how automation, integrated systems, and innovative tools are driving patient satisfaction and elevating practice performance. From streamlining payments and reimbursements to strengthening payer - provider collaboration and improving the patient experience—these are the building blocks turning value-based care into reality!