FAQs

General Information

Where will this event take place and when does it begin?

The 2019 HLTH event will take place October 27-30, 2019 at The MGM Grand in Las Vegas, NV.

Does the MGM Grand have a map online for this event?

Click here to view a map of the venue.

What is the appropriate dress code for this event?

Dress code is business or business casual.

Will the event be providing free WiFi?

Yes, complimentary wifi will be available to all attendees at the event. The wifi network name and password will be printed on the back of every attendee badge.

I’m starving and need food.  Where can I make reservations while at the MGM Grand?

You can make reservations for private events, dinners, etc. by contacting the restaurant venue directly. Click here to view all onsite restaurants.


Registration

Where can I register for this event?

You can register your badge by clicking here.

What will it cost me to attend your HLTH 2019 event?

The standard registration rate is $3,100.00.

The current registration price is posted on our website here.

I’m a Startup.  Do you have a special registration price for me?

Startup Registration information can be found here.

Am I able to register a group of people?

Please contact us directly at (347) 871-0534 for more details.

Do you offer any partial or exhibit hall only access for the event?

No. We do not offer any exhibit hall only or partial attendance rates. All individuals who will be attending HLTH must be registered, including booth staff, public relations support staff, employees of your organization and any individuals whom you are meeting onsite at HLTH.

What does my registration include?

Registration includes access to all sessions, exhibit hall, meal functions and receptions.

Can I make changes to an existing registration or even transfer a registration to someone else?

If you have the username and password for the existing registration, you can click here to make any changes, including name changes. 

Can you confirm onsite registration hours*?

Sunday, October 27: 10:00 a.m. – 6:00 p.m.

Monday, October 28: 7:00 a.m. – 7:00 p.m.

Tuesday, October 29 : 7:00 a.m. – 7:00 p.m.

Wednesday, October 30: 7:00 a.m. – 11:00 a.m.

*Hours are subject to change.

If I have a conflict and can’t travel to the MGM Grand, are my event passes refundable or transferable?

All event passes are nonrefundable but may be transferred to another person. You can click here to make any changes to an existing registration.

Do you have any details that you can share on who would be attending?

Demographic information can be found here.

I’d love to be able to engage with other attendees prior to the event.  Is there a way to communicate with them?

You will be able to send messages to other registrants through the HLTH mobile app. You will need to be a registered attendee in order to access the mobile app. The HLTH mobile app will be available closer to the event.  

Do you sell attendee lists to the HLTH 2019 event?

HLTH does not share or sell attendee contact information.

We have NOT authorized any company to contact you. We highly recommend you do not speak to or reply to any organization claiming to sell the HLTH attendee list.


Sponsoring/Exhibiting

How does my company become a sponsor or exhibitor at this event?

Please complete the online form here or email our sales team at sales@hlth.com.

Where do I find the exhibitor kit and other logistics information to assist with planning for the event?

We will be launching our exhibitor kit shortly for the MGM Grand.

Can you provide me with the latest details on exhibitor pricing?

Please contact us at sales@hlth.com for additional sponsorship opportunities.

Where is the exhibit hall located?

The exhibit hall will be located on Level 1 of the MGM Grand in the Marquee Ballroom.

Is the exhibit hall carpeted?

Yes.

What is the exhibit hall schedule?

        Exhibitor Move-in

        Saturday, October 26, 12:00 p.m. – 6:00 p.m.

        Notes: Booths 400 sq. ft. or larger

        Exhibitor Move-in

        Sunday, October 27, 8:00 a.m. – 6:00 p.m.

        Notes: Booths 399 sq. ft. or less

        Exhibitor Move-in

        Sunday, October 27, 8:00 a.m. – 12:00 p.m.

        Note: Kiosks, meeting cubes & meeting pods

        Exhibit Hall Open

        Monday, October 28, 10:15 a.m. – 7:45 p.m.

        Tuesday, October 29, 10:15 a.m. – 7:45 p.m.

        Exhibit Hall Tear Down

        Wednesday, October 30, 8:00 a.m. – 12:00 p.m.

*Kiosks, meeting pods and meeting cubes will not be accessible for set up until Sunday at 8:00 a.m. Meeting pods or any spaces that are in the foyers must be set by Noon on Sunday. 

**The set up hours on Monday from 6:00 a.m. to 9:00 a.m. should only be used for putting the finishing touches on your booth such as cleaning, setting up collateral, etc.

When will kiosks, meeting cubes and meeting pods be available for set up?

Kiosks, meeting cubes and meeting pods will be accessible for set up beginning Sunday, October 27 at 8:00 a.m.

Are there certain times that I can schedule my meetings to take place at my booth/kiosk/meeting cube/meeting pod in the exhibit hall?

Meetings should be scheduled only during the Exhibit Hall Open hours posted above. All meeting participants must be a registered HLTH attendee with a badge to access the exhibit hall.

Are there any guidelines on having balloons in my exhibiting space?

Unfortunately, balloons are prohibited throughout the facility. 

What if I wanted to incorporate a vehicle as part of my exhibit?

Vehicles that are brought into the facility to display within your exhibit space must be approved in advance by Show Management. Exhibitor is responsible for completing and submitting all necessary paperwork and must abide by all vehicle rules and regulations found in the Shepard Exhibitor Kit.

What’s included in my booth/kiosk/meeting cube/meeting pod?

Stay tuned for the latest on the HLTH 2019 meeting spaces.  

What about WiFi inside the exhibit hall?

Yes, wifi will be available in the exhibit hall. We recommend ordering a dedicated network for your booth if you require a more reliable connection. Internet services can be ordered through The MGM Grand Expo Services. Under no circumstances should you set up separate WI-FI routers, MI-FIs or hotspots using the HLTH network, as it will interfere with other exhibitors’ and attendees’ ability to connect.

Where can I order services and materials for my booth?

Shepard is the official show general contractor and MGM Exhibitor Services the in-house service provider for The MGM Grand Expo Center. Below is a breakdown of services that each vendor provides.

Shepard provides: booth furnishings, shipping, hanging sign labor and rigging (non-­electrical under 200 lbs)*, installation and dismantle labor services, all material handling* and audio/visual services. Orders can be placed through the online Shepard Exhibitor Kit.

The MGM Grands Exhibitor Services provides : electrical*, internet*, plumbing (compressed air, water, drainage)*, rigging (lighting and hanging applications)*, telecommunications*, catering* and booth cleaning*, audio/visual and floral & plant services. Order forms can be found in the Shepard Exhibitor Kit.

*exclusive provider, no other vendor can be used for this service

Can I bring in my own food and beverage for my booth?

No, The MGM Grand is the exclusive provider of all food and beverage in the exhibit hall. All food and beverage must be ordered through the MGM Grand. Order forms can be found in the Shepard Exhibitor Kit.

Where can I ship extra materials so that they arrive at the event on time?

Due to the limited move-in time, we recommend shipping in advance to Shepard’s Warehouse. Items must be delivered to the warehouse beginning Monday, September 23, 2019, and no later than Friday, October 18, 2019. Please refer to the Shepard Exhibitor Kit for material handling order forms and shipping labels.

What can I hand-carry into the exhibit hall?

As an exhibitor, you may “hand carry” material. Hand carry is defined as small items such as small packages or cartons that an exhibitor is able to carry. Any mechanical assistance is limited to a small dolly or the assistance from the hotel bellman. The assistance of any motorized device or pallet jack is not permitted. When exhibitors hand carry, they may not access designated material handling areas. Exhibitors must use the main entrance of the facility.

If your freight is being delivered by a carrier, you must use Shepard to unload the freight and transport to your booth. You will also be charged a material handling fee. For more information see Exhibitor and Special Handling Services Contractor Information within the Shepard Exhibitor Kit.  

What are the Exhibitor Appointed Contractor (EAC) guidelines?

Please click here to view the EAC guidelines.

What about the distribution of materials outside my booth area?

No, unfortunately, distribution of materials outside of your booth is prohibited including leaving material on tables or handing out brochures in the aisles or entrances of the show.

What are the height limits for my booth?

10’x10′ and 10’x20′ inline booths have a recommended maximum back wall height limitation of 8 feet high. Side walls between neighboring booths cannot exceed more than 4 feet in height.

Booths that are 400 square feet or larger have a recommended maximum height restriction of 20 feet high, measuring from the floor to the top of the booth structure or hanging sign.

Your booth display should be arranged in such a manner so as not to obstruct sight lines of neighboring exhibitors.

If your booth does not meet these height restrictions, you must submit a rendering or picture of your booth, with dimensions to Show Management for approval by October 18, 2019.

Click here to view additional display guidelines.

Are signs/signage allowed above my booth area?

Typically, hanging signs are only allowed above booths that are 400 square feet or larger. Hanging signs may not exceed the length of any side of your booth space or hang over the common aisle space. The top of any hanging sign may not exceed the maximum height restriction of 20 feet.

If your booth is smaller than 400 sq. ft. and you would like to hang a sign or other decoration above your booth, you must submit a rendering or picture of your booth, with dimensions to Show Management for approval by September 27, 2019.

Exhibitors are not permitted to display signage in any areas outside of their allocated booth/meeting space without prior approval from HLTH.

In order to facilitate exhibitor move-in, hanging signs MUST be shipped in advance to Shepard’s warehouse using the custom hanging sign labels found in the Shepard Exhibitor Kit. No exceptions!

Click here to view additional display guidelines.

Who do I contact to order labor for my hanging sign?

For non-electrical hanging signs under 200 lbs, please contact Shepard. 

Can you provide any information on building custom booths or even with rentals?

Shepard can work with you to provide more information on design and pricing for rentals or custom builds.  

Will I have access to a business center while attending HLTH 2019?

There is a business center at the MGM Grand:   https://www.signaturemgmgrand.com/en/amenities/business-center.html

The Las Vegas Convention and Visitors Authority also maintains an online searchable list of Las Vegas vendors and services: http://www.vegasmeansbusiness.com/planning-tools/local-vendor-search/

Disclaimer: HLTH does not guarantee the quality or reliability of any of the vendors listed. We recommend that you do your own research into any potential vendors that you are interested in doing business with. You are also responsible for ensuring that any outside vendor you hire does not perform any services which are exclusive to the show contractor, Shepard or The MGM Grand. Please refer to the exhibitor kit for additional information.

What do I need to know if I plan on selling anything at my booth?

If you will be selling products from your booth and the product will actually be given to the buyer at your booth at the time of the sale, you will need to contact the Department of Taxation for the State of Nevada, http://tax.nv.gov/ and adhere to sales tax regulations. However, if you will only be taking orders and shipping the product after the event, you will not need to contact the Department of Taxation for the State of Nevada. HLTH reserves the right to prohibit the sale of any product for any reason.

Do you allow camera crews into my booth area?

Filming inside your booth is allowed, however, it must be contained to your booth. Exhibitors are not allowed to film other exhibit spaces without approval. Under no circumstances are tripods, lights and elaborate setups permitted in any public area.

What if I need additional security for my booth?

There will be security roaming the exhibit hall during non-show hours. However, exhibitors may hire dedicated security for their individual booths.


Hotel Reservations

Can you provide me with more information on hotel reservations?

Click here for hotel reservation information and to book your room at the MGM Grand.

How can I change an existing registration by phone?

You can contact the MGM Grand directly by phone at (877) 880-0880. Please reference the HLTH 2019 or SHLT0519MG event when booking your reservation.  

If I need to cancel my reservation what would be the MGM Grand’s cancellation policy?

No-Show/Cancellation: All reservations must be canceled 72 hours prior to the arrival date to avoid a one night room and tax cancellation and/or no show charge. – Click here to make a reservation. 

What do I do if I receive a solicitation from a third party to book a hotel room?

We have been informed that a company offering hotel reservation services for the HLTH event has contacted several of our sponsors and asked for credit card information to book rooms. WE HAVE NOT AUTHORIZED ANY COMPANY TO CONTACT YOU. DO NOT REPLY TO OR SPEAK WITH ANY ORGANIZATION CLAIMING TO BOOK HOTEL ROOMS FOR HLTH, AND DO NOT SHARE YOUR CREDIT CARD INFORMATION. If you need to book hotel rooms, please book them only through our HLTH website, by contacting the hotel directly or utilizing services you know to be safe and legitimate.


Speakers & Agenda

How would I pass along speaker and/or content suggestions for HLTH 2019?

Please click here to submit a speaker or topic suggestion. Although there is no formal deadline for speaking requests, we strongly recommend submitting them as early as possible.

I submitted a proposal to speak, but I haven’t heard from anyone at HLTH. Was it accepted?  

When you submitted your proposal, you should have received an immediate email with a confirmation number. If you received this, the Content Team has your proposal in hand and will be in contact as soon as a decision is made regarding your submission. Please note that this process can take up to 4 weeks. There is no need to follow up.

What should I do next if I am confirmed as a speaker for this event?

For any speaker logistic questions (e.g. confirming date and time of the session, submitting bio and headshot, etc.) please contact Dibrell Mansfield at dibrell@hlth.com. You can also visit our speaker resources page.

Where would I find the most current copy of the agenda?

The 2019 agenda will be posted on our website closer to the event.


Media

I have a question regarding media at the event, who do I contact?

Please email all media inquiries to David Barry at david@hlth.com.  

How do I let you know that my company will be making an announcement at HLTH?

Please complete the online announcement form here so we can help maximize your announcement.

 

 

[Back to top]