Albert Chan, M.D., M.S., serves as Chief of Digital Patient Experience at Sutter Health. Dr. Chan leads an omni-channel digital patient engagement and virtual care team, establishing the clinical workflows and operational infrastructure to enable digital transformation at scale. Dr. Chan led the enterprise expansion of virtual care at Sutter, spearheading an initiative that trained over 4700 clinicians over a 4-week period and resulted in a 350X increase in virtual visits with a Net Promoter Score of 83. As executive pacesetter of Sutter’s patient access initiatives, Dr. Chan led the modernization of ...read more