Mount Sinai Partners with Microsoft to Deploy Dragon Copilot AI Assistant Systemwide

Mount Sinai Health System has announced the implementation of Microsoft’s Dragon Copilot, an AI-powered clinical assistant designed to streamline documentation, automate routine administrative work, and support clinical decision-making. The initiative marks a key step in Mount Sinai’s digital modernization strategy and its broader commitment to deploying responsible artificial intelligence across care environments.

Dragon Copilot, built on Microsoft’s secure, healthcare-specific architecture, combines natural language processing, ambient listening, and generative AI to capture clinical information directly within the electronic health record. The tool allows physicians and nurses to document care seamlessly through conversation, improving workflow efficiency and reducing clerical burden. Mount Sinai executives said the system aims to give clinicians more time to focus on patient interaction while ensuring accurate, timely documentation.

“Mount Sinai’s adoption of Dragon Copilot, after a multi-vendor evaluation, represents a transformative step forward in how we use technology to support our clinicians and elevate the care experience,” said Lisa Stump, Executive Vice President, Chief Digital Information Officer at Mount Sinai Health System, and Dean of Information Technology at the Icahn School of Medicine at Mount Sinai. “By embedding this AI assistant into the clinical workflow, we’re reducing documentation fatigue, improving information flow, and freeing up our care teams to focus on what matters most — caring for patients. We are excited to work with Microsoft as an enterprise partner, and excited to be the first academic medical center to deploy Dragon Copilot to our care team, as we collaborate on this rapidly evolving technology.”

Mount Sinai CEO Brendan G. Carr, MD, MA, MS, emphasized the importance of integrating AI responsibly into medical practice. “Artificial intelligence is transforming how we deliver, teach, and advance medicine,” he said. “At Mount Sinai, we are harnessing this technology responsibly — not to replace human judgment, but to empower it.”

Kenneth Harper, General Manager of Dragon Product at Microsoft Health and Life Sciences, added that the rollout “reflects our shared commitment to harnessing AI to put the human back at the center of patient care — empowering care teams to focus on what matters most: their patients.”

The deployment has begun in select departments, with systemwide expansion planned for 2026. Each rollout phase will include structured training, user feedback, and evaluation to ensure security, equity, and effectiveness. The initiative reinforces Mount Sinai’s standing as a national leader in digital innovation, clinician support, and patient-centered care.

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