With primary care a key target for disruption from digital health, big tech and retailers, healthcare consumers now have new access and convenience expectations that align with how they connect with the other service offerings in their lives. Health system access through digital means is clearly a new imperative, but also an opportunity to improve continuity of care, patient satisfaction and reduce caregiver burnout. Providence's Consumer Identity and Engagement Platform is tackling this head on. Hal Andrews together with Dr. Andy Chu will share extensive context behind how Providence built and is deploying its CIEP in an increasingly difficult health economy.
