Accessible Digital Healthcare: Improving Patient Experience While Preparing for Section 504

Accessible digital experiences aren’t just about compliance – they’re essential to delivering equitable care, strengthening patient trust, and helping patients navigate digital pathways to care.

Today’s patients rely on digital channels to schedule appointments, access records, understand benefits, and manage their care. When those experiences aren’t accessible, barriers emerge that impact satisfaction, engagement, and continuity of care, while increasing organizational risk.

Section 504 reinforces what forward-thinking healthcare organizations already recognize: accessibility is foundational to delivering quality, inclusive care. With updated requirements taking effect May 11, federally funded providers and health plans must ensure their digital services are accessible. More than a mandate, it’s an opportunity to strengthen digital strategy, governance, and patient experience.

Join Siteimprove accessibility leaders and healthcare industry experts for a practical discussion on building and scaling digital experiences that serve every patient, helping you move from reactive compliance to intentional, scalable accessibility that improves patient access.

   • Understand what the updated Section 504 requirements mean for your organization

   • Identify gaps in your current digital experience that may impact patient access

   • Move from one-time audits to a sustainable, organization-wide accessibility strategy

   • Strengthen patient trust and digital care journeys through proactive digital governance