Seeing Consumer Preferences Clearly Now

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Speakers:

Antoinette Thomas Chief Experience OfficerMicrosoft

Antoinette Thomas

Chief Experience OfficerMicrosoft

Marc Watkins Chief Medical OfficerKroger Health

Marc Watkins

Chief Medical OfficerKroger Health

Maulik Majmudar CMO - Co-FounderBiofourmis

Maulik Majmudar

CMO - Co-FounderBiofourmis

Vig Chandramouli PartnerOak HC/FT

Vig Chandramouli

PartnerOak HC/FT

About this Session:

The variables to achieving a consumer-centric ethos are ever-shifting. Today?s recipe for success requires convergence of technology, data, people, and process to fulfill the ultimate goal of helping patients overcome constraints to healing and wellness. Creating a consumer-centric ethos falls to every organizational team member. Whether embracing self-management tools, focusing on stronger data capture, creating a learning health system, or addressing the ?digital divide,? health systems must prioritize the needs of the customer over the needs of an individual organizational effort. How do you ensure that everyone knows what your consumer cares about? How will you measure customer needs and expectations, communicate consumer successes and shortfalls, and continuously adapt, scale, and improve? Join this panel of experience experts as they discuss how to establish a loyal consumer for life.

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