Included Health Expands Platform to Deliver AI-Driven, Clinician-in-the-Loop Experience

Included Health has expanded its all-in-one healthcare platform with Dot, an intelligent AI assistant designed to provide continuous, personalized, clinician-supervised support. Over the past year, Dot has been refined and deployed with some of the nation’s largest employers, processing more than 10 billion AI tokens to date. Unlike generic chatbots, Dot uses deep, member-specific context — including medical history, claims data, benefits, and coverage information — to guide people through care decisions and connect them to appropriate resources. When cases require more expertise, Dot hands off seamlessly to Included Health clinicians.

Dot is built on a decade of machine-learning innovation and integrates data from across the healthcare ecosystem, including provider-quality models, cost and utilization patterns, and insights linked to social determinants of health. The clinician-in-the-loop design ensures accuracy and safety while enabling smooth transitions into virtual care, referrals to high-quality local providers, or expert medical opinions. As part of an all-in-one navigation and care experience, Dot helps members manage clinical, financial, and administrative needs across physical, behavioral, acute, and chronic care.

Looking ahead, Dot will proactively encourage preventive screenings, support care-plan adherence, engage at-risk members, and power Included Health’s Healthy Days program. The assistant will also fully automate logistical tasks such as scheduling in-person or virtual appointments, reducing friction for members and helping employers and health plans control rising costs. Leaders at Included Health describe Dot as central to their “AI+EQ” model — combining advanced technology, clinical oversight, and human empathy to reimagine healthcare rather than simply making legacy systems more efficient.