Sword Health Launches Intelligence Division to Transform Healthcare Operations with AI

Sword Health, the world's leading AI Care company, has announced the launch of Sword Intelligence, a new division designed to help healthcare organizations address critical operational challenges through AI-powered solutions. This strategic expansion marks the company's evolution beyond care delivery into helping providers, payers, and governments better manage and scale their care operations.

The new division emerges from years of internal development at Sword Health, where AI Care Manager agents were built to streamline non-clinical workflows including enrollment, triage, eligibility checks, and high-risk member outreach. While Phoenix, Sword's AI Care specialist, continues to focus on clinical care delivery, Sword Intelligence introduces specialized agents for care management designed to streamline care coordination, reduce administrative burden, and help healthcare organizations operate with greater speed, scale, and precision.

For the first time, these capabilities developed to manage care for over 500,000 members are being made available to external organizations. Healthcare entities can now leverage the same AI platform that transformed Sword Health's internal operations, accessing modular AI care managers that integrate with existing human teams and infrastructure.

"Sword Intelligence began as an internal initiative to address Sword Health's own operational challenges in delivering care more efficiently," said Virgilio Bento, Founder and CEO of Sword Health. "Currently, many healthcare processes rely on labor-intensive methods that are not scalable, creating significant barriers to access. After improving our own operations and supporting over half a million members, it became clear that the AI internal solutions we developed could help other healthcare organizations overcome these inefficiencies, reduce administrative burdens, and improve patient care. By automating these processes, clinicians can focus more on their patients, ensuring better outcomes. This is the next step in our mission to make high-quality healthcare more accessible and efficient."

Operating as a startup within the fast-growing company, Sword Intelligence maintains its own dedicated team, roadmap, and go-to-market strategy. This structure enables rapid development of modular AI solutions addressing challenges across diverse healthcare domains. The division focuses on automating high-volume, time-consuming tasks such as scheduling, triage, eligibility checks, and follow-up coordination.

All solutions are built with healthcare's complexity in mind, featuring modular designs that integrate seamlessly into existing systems and workflows. The offerings meet HIPAA, HITRUST, and SOC 2 standards, ensuring security and compliance from implementation.

"Sword Intelligence moves beyond automation and transforms healthcare workflows to expand access, reduce costs, and enhance patient outcomes," added Bento. "We're not just offering AI tools; we're partnering with healthcare organizations to co-develop tailored solutions that create real, lasting impact. A key part of this is how our AI learns faster through real-world usage. Our clinical operations teams, who interact with the system daily, continually flag edge cases, provide valuable feedback, and help us refine our models to be smarter, safer, and more effective over time."

Since 2020, Sword Health members have completed 7 million AI sessions, helping the company's 1,000+ enterprise clients avoid nearly $1 billion in unnecessary healthcare costs. The launch of Sword Intelligence represents the company's commitment to extending these operational efficiencies across the broader healthcare ecosystem.

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