How Patient Billing Got Stuck in the 20th Century

Despite advances in digital front doors and clinical technology, patient billing remains one of healthcare’s most outdated and frustrating experiences. Fragmented systems, opaque pricing, and manual processes have left both patients and providers navigating a maze of confusion, errors, and mistrust. While consumers expect seamless, retail-like payment experiences, healthcare organizations continue to wrestle with legacy infrastructure, regulatory constraints, and misaligned incentives that make modernization difficult.

This roundtable takes an unfiltered look at why billing innovation has lagged so far behind—and what it will take to finally fix it. Participants will explore how transparency tools, integrated EHR workflows, and smarter financing models could redefine the payment experience while improving trust and affordability.

Join us to discuss:

• Why has billing transformation failed to keep pace with other areas of healthcare innovation?

• What new payment models, technologies, or partnerships show real promise for simplifying patient financial experiences?

• How can health systems balance transparency, compliance, and financial sustainability while meeting rising consumer expectations?