Telemedicine and Virtual Care Best Practices

Telemedicine and virtual care have evolved from emergency pandemic solutions to permanent fixtures in healthcare delivery, yet many organizations continue to struggle with optimizing their virtual care programs for clinical effectiveness, financial sustainability, and patient satisfaction. As the initial urgency has subsided, healthcare leaders are now focused on identifying which virtual care models deliver genuine value, how to integrate them seamlessly with in-person services, and what best practices distinguish high-performing programs from those achieving mediocre results. 

The maturation of virtual care requires moving beyond simply replicating in-person visits through video to developing purpose-built care models that leverage technology's unique capabilities while recognizing its limitations. Leading organizations are discovering that successful virtual care programs require thoughtful clinical protocol development, provider training and engagement strategies, appropriate patient selection criteria, and reimbursement approaches that support sustainable operations while maintaining quality standards. Join us to discuss:

• What clinical protocols and care delivery models are proving most effective for virtual care across different specialties and patient populations?

• How are healthcare organizations determining optimal patient selection criteria and integrating virtual care seamlessly with in-person services?

• What operational practices, technology choices, and reimbursement strategies are enabling healthcare organizations to deliver high-quality, financially sustainable virtual care programs?