Case Study: The Pathway to Proven Performance: Living & Leading with Love to Accelerate Transformation by Grant Thornton LLP

This presentation introduces an innovative transformation model developed by University Hospitals, focusing on “Living & Leading with Love.” Attendees will learn how this approach fosters an empowered environment, nurtures visionary leaders, and promotes organizational collaboration, leading to sustainable change and improved outcomes in healthcare. Join us to discover how love can drive transformation and success in your health system. • Claudia Douglass, FACHE, MHSA, PMP, National Healthcare Growth Leader, Grant Thornton • Jennifer Gonzalez, MSN, APRN, AGCNS-BC, Program Manager, Nursing Innovation & Clinical Lead, Veale Institute for Healthcare Innovation, University Hospitals Health System, Cleveland, Ohio