Cleveland Clinic, one of the nation’s leading academic medical centers, has expanded its partnership with AKASA, a healthcare AI company, to deploy an advanced Clinical Documentation Integrity (CDI) solution across all its U.S. locations. The enterprise rollout follows a successful pilot and the full adoption of AKASA’s AI coding tool, strengthening Cleveland Clinic’s leadership in applying generative AI (GenAI) to address complex mid-revenue cycle challenges.
Accurate clinical documentation and coding are critical for capturing a patient’s complete clinical journey, ensuring proper reimbursement, and maintaining compliance. Earlier this year, Cleveland Clinic implemented AKASA’s AI coding solution system-wide within four months, processing tens of thousands of patient encounters. Building on that success, the new CDI initiative tackles an even more intricate process—requiring staff to analyze not just coder documentation but also data from labs, imaging, vitals, and medications to ensure the clinical record fully supports billed services. The GenAI-powered CDI solution acts as a virtual assistant to CDI teams, enhancing accuracy and efficiency by surfacing key clinical evidence directly to staff.
The expanded partnership demonstrates how AI can close long-standing financial gaps in healthcare by uniting documentation and coding within a single workflow. AKASA’s platform adapts to the unique clinical and operational needs of each health system, allowing CDI staff to prioritize high-value tasks and focus on patient-centered outcomes. “Expanding the breadth of our work with Cleveland Clinic is a powerful example of what’s possible when health systems and technology partners tackle the toughest challenges together,” said Malinka Walaliyadde, CEO and co-founder of AKASA. “By addressing documentation and coding at scale, we’re proving that AI can finally close long-standing gaps in the revenue cycle and improve experiences for clinicians, staff, and patients alike.”
This move marks one of the most comprehensive real-world deployments of GenAI in healthcare finance. “Integrating advanced AI solutions into our revenue cycle reflects Cleveland Clinic’s commitment to innovation and operational excellence,” said Ben Shahshahani, Ph.D., Chief AI Officer at Cleveland Clinic. “The success of our AI coding platform showed how technology can transform efficiency and quality. With the new CDI solution, we’re continuing to set benchmarks for how AI can empower our teams, improve processes, and ultimately benefit patients.”
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