Effective patient navigation is critical for health systems to achieve financial success and deliver high-quality care. In this session, discover how one health system is using AI and machine learning to optimize their patient navigation program, driving improvements in VBC targets, service line growth, patient loyalty, and more. Learn the key strategies and technologies they are leveraging to identify patients in need of navigation, engage them effectively, and achieve their organizational objectives.
• Brad Prugh, Chief Executive Officer, Care Continuity
• Michael Talley, Vice President, Clinical Operations and Virtual Care, CHRISTUS Health
