Home healthcare start-up Cera is trialing an AI voice assistant healthcare model, ‘Siri for care’, in an attempt to reduce visits to A&E departments.
The AI technology will regularly track patients’ symptoms through a series of questions, to help spot any signs of health deterioration. This is done with automated phone calls to patients using an empathetic, human-like assistant. The answers will then be analysed using machine learning tools to monitor health conditions and identify any significant changes. If there are any concerns noted it will send an alert to carers prompting them to arrange a doctor’s appointment where necessary.
Cera is already using smart technology to help improve patients’ wellbeing and health outcomes. The addition of the Siri for Care model to its toolbox has the potential to keep patients out of hospital and is both scalable and affordable.
Cera estimates it will reduce A&E visits and readmissions by more than 50% following the results of trials in other European cities. Additionally, it is expected to improve efficiencies across care delivery and potentially reduce the amount of in-person visits needed.
The trial has been rolled out across England and Scotland and will initially focus on identifying symptoms of flu and covid. It will also monitor for health deterioration in patients with chronic diseases.
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