Infinitus Systems Launches Next-Gen Agentic Clinical AI for Patient Conversations

Infinitus Systems has launched its new generation of clinical AI agents designed to support patient-facing communication across education, care management, and health risk assessment workflows. The company states that the upgraded platform is intended to emulate the adaptability of human-led interactions by recognizing when to guide, reassure, or escalate concerns to clinicians. The system now includes Spanish-language capabilities supported by the same evaluation, safety, and monitoring infrastructure used for English-language calls, broadening access for linguistically diverse populations.

CEO and co-founder Ankit Jain said the release reflects a shift toward more trusted and empathetic patient engagement. He noted that the agents are built on extensive data and continuous evaluation to maintain clinically appropriate interactions while extending clinical capacity. According to the company, the agents are designed to use natural speech patterns, tone, and clinical reasoning to interpret medical intent, assess symptom severity, support medication management under provider-defined parameters, and detect potential emergencies or adverse events. Information gathered during interactions is relayed back to care teams to maintain continuity and documentation standards.

Infinitus reports that the quality and reliability of its clinical agents are assessed through a proprietary five-pillar framework emphasizing professionalism, empathy, accuracy, privacy and security, and safety. The program includes continuous HIPAA-secure monitoring of patient calls to inform ongoing improvement. Equity analyses conducted by the company indicate no notable differences in accuracy across age or gender groups and no correlation between performance and the Social Vulnerability Index, even among populations over 65 or living in highly vulnerable communities.

The launch builds on Infinitus’ direct-to-patient solution suite and follows partnerships with Outshift by Cisco, IBM, and an expanded collaboration with Salesforce. Recent recognition from industry lists, including CB Insights’ Digital Health 50 and Fast Company’s World’s Most Innovative Companies of 2025, signals continued momentum as healthcare organizations explore agentic AI to support more responsive and scalable patient communication.

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