Agentic Automation in Healthcare: How Work Changes When AI Becomes a Teammate

This master class introduces a practical framework for understanding how decision-making shifts between humans and AI, how work must be reimagined and safely orchestrated, and where agentic automation creates the most impact across payer and provider operations. Attendees will see real-world examples of how organizations are reducing authorization delays, improving the quality and completeness of clinical and administrative submissions, accelerating downstream financial outcomes, and minimizing rework and operational friction—while maintaining clinical integrity and regulatory rigor. The session also features a moderated conversation with leaders from Keck Medicine of USC, Memorial Hermann, and Medlitix, sharing practical insights on AI and automation adoption in healthcare operations.