AI @ HLTH : From Call Centers to Care: The AI Agents Behind Better Healthcare

In this episode, host Sandy Vance sits down with Dr. Bilal Naved from Clearstep Health to explore how AI is transforming the patient experience. From improving access and engagement to streamlining provider workflows, Clearstep’s AI agents are helping healthcare organizations deliver care more efficiently and effectively.

It’s a pivotal moment for the industry: AI isn’t here to replace expertise, but to amplify it. When developed responsibly, these tools can become powerful partners by reducing friction for patients, supporting providers, and ensuring care reaches those who need it most.

In this episode, they talk about:

• How Clearstep uses AI to balance patient access with provider capacity

• What it really means to leverage expert AI systems

• Tangible benefits for provider organizations

• Cutting call center volume, boosting patient care, and seeing 3–10x ROI

• Flexible deployment: from pre-visit automation to call center efficiency to data insights

A Little About Bilal:

Dr. Bilal Naved co-founded Clearstep while completing his MD/PhD at Northwestern University. With a passion for blending engineering and medicine, he’s dedicated to pushing the boundaries of how care is delivered. Today, Bilal focuses on using advanced informatics to both optimize healthcare systems and measure real-world outcomes: work that’s making healthcare more efficient, effective, and patient-centered.