Think back to your most recent healthcare experience, likely it was riddled with friction and inefficiency and starkly different from your interactions with other consumer-focused industries. How can we change this broken system and design a healthcare experience where comprehensive solutions anticipate friction points ahead of time and actually minimize them? How can we deliver results and outcomes that people can depend on? Optum is on a mission to do just this and move away from the suboptimal fee for service system towards a value-based approach. Hear their vision on how we can fundamentally change the business of health.
