Case Study: Transforming Healthcare Contact Center with the #1 AI CRM Proposed by Salesforce

Healthcare organizations using Salesforce see a 35% increase in agent productivity on average, while those implementing conversational AI reduce operations costs by 25-35%. Join us to hear how health systems are integrating conversational AI into their CRMs to transform their contact centers into value generators. • Dipul Patadia, Global Lead - Health System Strategy and Innovation, Salesforce • Lara Richardson Director, Digital Services | CRM Intermountain Health