About this Session:
Presenter: Fares Alraie, Chief Technology Officer Session description: Chief Technology Officer, Fares Alraie, will discuss how Quantum Health is leveraging GenAI to enhance healthcare navigation and care coordination and its Healthcare Warrior Teams that support over 3 million members on their healthcare journeys. Quantum Health is utilizing advanced GenAI tools like Warrior Assist to streamline complex tasks, enabling Care Coordinators to focus on personalized member support while gaining real-time, accurate insights from both member and provider interactions. By combining GenAI with Quantum Health's Real-Time Intercept™ technology, clinicians and Care Coordinators can now leverage data and new Member Journey Mapping technology to more effectively to deliver a more integrated, seamless healthcare experience. This approach is also empowering Quantum Health to have more effective provider interactions, expanded access to high-quality resources and programs.