About this Session:
In partnership with KLAS Research
This program distills payer insights and perspectives on AI, why value-based care momentum is real, where trust still breaks down, and how regulatory readiness is reshaping priorities. We’ll spotlight “Points of Light” collaborations with hard outcomes, where payers, providers, and technology partners unpack playbooks for scaling these wins to reduce friction and accelerate care. Attendees leave with replicable steps and metrics to build trust and deliver measurable ROI in their own market.
10:30am - 10:35am: Welcome & Intro
Speakers:
Mac Boyter, VP, Payer/Provider Collaborative KLAS Research
Aurene Wilford, K2 Collaborative Insights Director, KLAS Research
10:35am - 10:55am: 2025 Healthcare Payer & Provider IT Trends and Priorities
Speaker: Jenn Hickenlooper, Senior Insights Director, KLAS Research
10:55am - 11:15am: Using Epic Payer Platform to Reduce Errors & Manual Data Entry During Patient Registration
Speakers:
D. Scott Phillips, Vice President, Texas Health Connect, Texas Health
Jim McDermott, VP R&D - Health Plan Products, Epic
David Lee, Principal, Leavitt Partners
11:20am - 11:35am: Removing Inefficiencies During Prior Authorization Using an AI-Enabled Clinical Reasoning Engine
Speakers:
Rahul Singal, MD, Chief Medical Officer, HealthHelp
George Gjermano, Chief Strategy and Product Officer, WNS
Mustafa Sultan, MD, Clinical AI, Anterior
11:40am - 11:55am: Care Unleashed: Effortless Prior Authorizations
Speakers:
Shana Tate, Chief Revenue Officer, Ballad Health
Stacie Sutter, AVP, Payer Strategy, Ensemble
11:55am - 12:00pm: Closing Remarks
Speaker: Mac Boyter, VP, Payer/Provider Collaborative KLAS Research