Provider and Payer Connect

2026 Sponsor Guide

Overview

ViVE’s Provider and Payer Connect (PPC) is our curated matchmaking program. Exclusive participation is between vetted healthcare buyers (providers, payers, and pharma companies) and sponsors. This program facilitates highly efficient connections that deliver strategic business interactions, creating valuable ROI through 15-minute, 1:1 meetings.

This program is based on double opt-in matchmaking where participants set up their own meetings by sending and accepting meeting requests within the proprietary platform. This matchmaking offers a more personalized experience, enabling participants to schedule meetings before the event.

Program Schedule

All Provider and Payer Connect meetings must take place in the dedicated Provider and Payer Connect Lounge on the Show Floor during the following program time slots (PST – Pacific Standard Time):

*Dates are subject to change

  • Monday, February 23th: 9:00 am – 1:00 pm and 2:00 pm – 5:00 pm
  • Tuesday, February 24th: 9:00 am – 1:00 pm and 2:00 pm – 5:00 pm

The Provider and Payer Connect Platform launches approximately 3 weeks before the event. Login credentials and instructions will be sent via email to designated Program Reps. Please check your spam folder on launch day if you don’t see your invite.

Each participant has full control over their availability and should open as many time slots as possible in the matchmaking platform to maximize opportunities. To secure valuable connections, Program Reps must actively send and accept meeting invitations. Additional details will be provided closer to the launch.

Program Timeline

*Dates are subject to change

  • January 20: Sponsors Webinar Tutorial
  • January 21: Deadline for Sponsors to Designate a Program Rep
  • January 26: Provider and Payer Connect Platform Launches for Sponsors
  • January 28: Provider and Payer Connect Platform Launches for Buyer Participants
  • February 17: Last day to purchase more meetings
  • January 26 – February 21: Schedule your 1:1 meetings
  • February 23 – 24: Live Provider and Payer Connect on-site meetings

Sponsor Onboarding

All primary sponsor contacts receive access to the ViVE Sponsor Onboarding Portal to submit important deliverables based on their sponsorships. The information collected (i.e. company description, product categories, etc.) will be used to create your company’s profile on the Provider and Payer Connect Platform. This information is used to help participants decide if they want to meet with your company in this Program.

The primary sponsor contact must designate at least one Program Rep for the Provider and Payer Connect Program through the platform. More details will be shared soon.

A Program Rep is a ViVE-registered attendee responsible for managing your company’s participation in the Provider and Payer Connect Program. They receive program updates, access to the matchmaking platform, and schedule/manage meetings on behalf of your company.

Important: A Program Rep must be registered here for ViVE using either paid or complimentary passes included with your sponsorship before they can be designated as Program Reps for Provider and Payer Connect Program.

The number of Program Reps you designate is dependent on the number of meetings your company has purchased, and is as follows:

  • Purchased 5 meetings – One designated Program Rep
  • Purchased 10 to 20 meetings – One or two designated Program Reps
  • Purchased 25 to 30 meetings – Up to three designated Program Reps
  • Purchased 30+ meetings – Up to four designated Program Reps

We strongly discourage too many participants from the same company in the platform and the guidelines above are based on our experience and proven methodology.

Rules of Conduct

  • Information about Participants in the Provider and Payer Connect Program is confidential and must not be:
    • Shared outside your organization.
    • Downloaded (including screenshots or spreadsheets).
    • Used for any purpose beyond the Provider and Payer Connect Program guidelines.
  • Sponsors and Program Reps cannot contact participants outside the program based on their expressed interest in the Provider and Payer Connect Program.
  • Contacting or soliciting participants outside of the platform, including but not limited to LinkedIn, phone, email or onsite meetings are all considered to be outside of the program and strictly prohibited.
  • All meetings must be scheduled within the Provider and Payer Connect platform. No exceptions.
  • All onsite Provider and Payer Connect meetings must take place in the Provider and Payer Connect Connect Lounge.

Violations will result in immediate removal from the program with no refund and disqualification from future participation.

How to Obtain Participant Contact Information

To comply with privacy regulations, participant contact details will not be shared after the event. We strongly recommend that whomever is taking a meeting should exchange contact information before the 15 minute onsite meeting concludes.

How to Purchase Additional Meetings

Regardless of the total number of meeting requests received, you will not be able to schedule more than the number of meetings purchased. Once your Provider and Payer Connect meeting schedule reaches capacity, you will see a red square alert at the top of your matchmaking dashboard. If a participant tries to accept a meeting with you, the system will indicate that your schedule is full and the meeting cannot be scheduled. You may purchase additional meetings by emailing [email protected] or speaking with your account manager directly. The deadline to purchase additional meetings is February 17th.

Onsite Process and Meeting Guidelines

All Senior Executives attending meetings are encouraged to conduct themselves professionally and comply with ViVE’s Provider and Payer Connect Program Guidelines:

  • Arrive 5 minutes early for your meeting. No check-in is required, just proceed to your assigned table.
  • Meetings are 15 minutes long. Staff will monitor attendance and note no-shows if a participant is more than 5 minutes late.
  • Exchange contact information during your meeting!
  • Be prepared! Participants may not be familiar with your company, so consider:
    • Clearly communicating your value proposition: what problem does your product solve?
    • Asking participants about their needs and challenges and explaining how you can help with that.
    • Preparing decks, pitches, and any relevant materials you want to share.
    • Mentioning any prior discussions with the participant.
    • Leaving time for questions and defining clear next steps and exchanging contact information
  • After each meeting, the Program Rep will be able to rate the completed meeting within the platform.
  • Information about Participants in the Provider and Payer Connect Program is confidential and must not be:
    • Shared outside your organization.
    • Downloaded (including screenshots or spreadsheets).
    • Used for any purpose beyond the Provider and Payer Connect Program guidelines.
  • Violations will result in immediate removal from the program with no refund and disqualification from future participation.
  • Important: Sponsors and Program Reps cannot contact participants outside the program based on their expressed interest in the Provider and Payer Connect Program.

Meeting Credit Policy

Meetings operate on a double opt-in model and depend on calendar availability, so we cannot guarantee that all purchased meetings will be scheduled. To maximize your chances, sponsors should send at least 4 times as many meeting requests as purchased, starting from the program launch until the final day of the Provider and Payer Connect Program at ViVE.

Unfulfilled meetings may be eligible for credit towards a future event, subject to ViVE’s review during the post-event audit. Credit transfers are at ViVE’s discretion and depend on platform activity. Additionally, credit transfers will not be considered for contracts entered into after February 5th, 2026.

To request a credit transfer, email [email protected] within 30 days after ViVE 2026. Requests will not be processed after March 27, 2026. Any ViVE 2026 credits must be applied and used for a future sponsorship at one of the following events: HLTH Europe 2026, HLTH US 2026 or ViVE 2027.

Provide Feedback

After ViVE, all participants will be invited to share feedback on their participation in the Program.

Questions? Contact [email protected]

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