Axuall and Cleveland Clinic Form Alliance to Improve Provider Data Accuracy

Axuall, a leader in clinical workforce intelligence, and the Cleveland Clinic have entered into a long-term partnership to co-develop and deploy Axuall Sync, a system designed to significantly enhance the accuracy, timeliness, and completeness of provider data for health systems. This collaboration aims to solve one of healthcare’s most persistent operational challenges—managing outdated and inaccurate provider information that affects patient care, compliance, and financial performance.

Inaccurate provider data is more than a technical issue; it impacts care delivery and system efficiency. The Centers for Medicare and Medicaid Services (CMS) reports that over half of all healthcare provider directories contain major errors, leading to missed care opportunities, scheduling issues, and non-compliance. As a global destination for patients, the Cleveland Clinic handles a vast volume of external provider records daily, making accurate and up-to-date information essential to maintaining smooth referral-driven care. “The challenge of stale provider data goes far beyond a simple database issue; it’s about unlocking the full potential of our healthcare networks,” said Charlie Lougheed, CEO and founder of Axuall.

Axuall Sync addresses this challenge by leveraging a massive provider data network built from thousands of real-world sources and over 27 billion data points to create a comprehensive “super record” for each clinician. These dynamic profiles, powered by machine learning, include demographics, credentials, specialty, practice patterns, health system affiliations, and even attrition risk scores. This approach shifts provider data management from a static, costly maintenance process to an intelligent, near real-time system that enhances care coordination and operational efficiency. Cleveland Clinic has already seen the system’s impact, with Axuall updating 50,000 provider records in just three days, and now managing more than 200,000 external provider records for the health system.

Accurate data is also critical for regulatory compliance and patient safety. Kate Neal, IT Director at Cleveland Clinic, noted that reliable provider data has strengthened the organization’s ability to meet CMS Notification of Admissions requirements and close gaps in transitions of care. Axuall Sync automates the integration of curated data into core systems through APIs and vendor-specific connectors, supporting platforms such as Epic’s Schedulable Epic Resource (SER), Provider-on-the-Fly, and Salesforce.

Looking ahead, Cleveland Clinic plans to leverage this data infrastructure for advanced analytics and operational insights. Future applications include precision scheduling, which matches patients to physicians based on real-world practice profiles, and provider population analytics, designed to identify and close healthcare supply-and-demand gaps within communities. This partnership positions both organizations at the forefront of data-driven, intelligent healthcare operations.