CareXM Launches AI-Powered Decision Support Built for Home-Based Care Triage Nurses

CareXM has integrated AIDA, its advanced AI-driven assistant, into its industry-leading triage platform to further enhance nursing decision-making, operational coordination, and clinical accuracy. AIDA acts as a real-time co-pilot for triage nurses, offering decision support by synthesizing multiple sources—evidence-based triage protocols, organization-specific workflows, current field team workload, and live patient conversations. The result is highly precise guidance that helps ensure triage decisions are consistent, clinically sound, and aligned with care standards.

Each triage interaction is automatically captured and summarized in a clean, structured format, recording key assessments, interventions, and outcomes. This improves both documentation quality and handoff efficiency between triage and field care teams, while ensuring electronic medical record (EMR) alignment. With AIDA, nurses can quickly navigate between clinical protocols and operational pathways, freeing them to focus on the patient rather than paperwork or process navigation.

“We built AIDA to directly address the daily pressures triage nurses face while preserving their clinical scope and decision autonomy,” said Si Luo, CEO of CareXM. “By embedding intelligence directly into the workflow, AIDA lightens the cognitive load and enhances confident decision-making — without compromising human connection or clinical judgment. This innovation reflects our commitment to delivering the most reliable triage support for home-based care, while improving the speed, accuracy, and consistency of every encounter.”

AIDA empowers nurses to stay focused on patient-centered care by offering real-time protocol guidance, structured documentation, and seamless workflow handoffs. These capabilities reduce information-hunting and administrative burden, enabling nurses to apply their expertise more effectively.

“In healthcare, AI must be domain-specific, context-aware, and fully embedded in real-world clinical workflows to be meaningful,” said Chris Stokes, CTO of CareXM. “AIDA was developed responsibly using industry-standard clinical frameworks and advanced technical methodologies. It processes live call data, applies organization-specific protocols, and generates structured, actionable support that reduces cognitive strain, improves decision consistency, and simplifies documentation.”

With the launch of AIDA, CareXM continues to raise the bar for triage in home health and hospice care, reinforcing its leadership in delivering intelligent tools that improve efficiency, elevate care quality, and expand clinical capacity.