Ciox, Sentara Healthcare Pilot Data Access Tool to Improve Maternal Health

Ciox, a Datavant company, has launched a pilot with Sentara Healthcare, an integrated healthcare delivery system in Virginia. 

Data fragmentation makes it difficult for patients to retrieve medical records and providers can use that information to predict complications and intervene sooner. A new feature in Ciox's Patient Request tool makes it faster and easier for expecting and new mothers to access their health records with the simple click of a button. 

The pilot seems to be a response to an executive order issued by the White House in late 2021, that specifically called on the Department of Health and Human Services to “test methods to automate patient access to electronic prenatal, birth and postpartum health records (including lab results, genetic tests, ultrasound images, and clinical notes) to improve patient experiences in maternity care, health outcomes, and equity.”

Sentara chose to collaborate with Ciox because of the success of its Patient Request tool that is highly rated by patients for ease of use.

Ciox provides Sentara with technology and services to help retrieve medical records for a number of use cases including closing gaps in care, responding to payment integrity audits, or Medicare risk adjustment. In this enhancement, the Patient Request tool uses a mother's pregnancy due date to calculate healthcare service dates, from prenatal through postpartum care. With one request, a Sentara patient receives a summary delivered securely via email.

Following the pilot launch, the enhancement to the Patient Request tool will be made available to all Ciox customers nationwide. Patient Request has been implemented at over 1,000 healthcare provider sites, used by more than 700,000 patients, and received positive feedback from more than 95% of those patients. 

"Data fragmentation is a multi-faceted problem with negative impacts that range from poor patient outcomes to poor patient satisfaction," said Pete McCabe, CEO of Datavant, the parent company of Ciox. "This successful pilot means that new moms have one less thing to worry about. Our company goal is for wider adoption of digital retrieval of records that is simple, easy, and automated. This way all providers have the health information they need and patients can benefit from better care."

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