The NHS is launching its first AI-run physiotherapy clinic this year to reduce waiting times amid high demand and staff shortages. The platform, Flok Health, provides same-day video appointments with a digital physiotherapist via an app, responding in real-time to patient information. Approved by the Care Quality Commission, patients can be referred or self-refer to the service for issues like back pain.
The initiative aims to provide faster care, alleviating pressure on clinicians as waiting lists for musculoskeletal (MSK) problems have increased by 27% since January last year. While AI’s potential in healthcare is recognized, some experts caution it cannot yet replace the nuanced clinical judgment of trained physiotherapists.
Pilot studies involving over 1,000 NHS staff showed positive results, with most patients finding the AI experience comparable or superior to human physiotherapists. Flok’s AI system offers individualized treatment plans, prescribing exercises and monitoring progress. The platform has helped reduce wait times and is set to launch with NHS partners this summer.
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