Ushur Lands $50M for Customer Experience Automation Platform

Ushur, the AI-powered Customer Experience Automation company, has raised a $50M Series C funding round led by Third Point Ventures. Funds from this round will go toward expanding Ushur’s experience automation portfolio, developing new innovations in AI and moving into new regions and industry verticals.

Healthcare automation solution is mainly a technological system that automates parts of the workflows at healthcare organizations. These may include clinical activities and non-clinical administrative operations like billing, claims, scheduling appointments, etc.

Ushur’s enterprise-ready platform has artificial intelligence at the core. It uses conversational AI, language intelligence and document understanding to deliver industry-specific, hyper-personalized customer experience solutions. Ushur will use the latest round of funding to enhance its platform with transformative new technologies including Large Language Models (LLMs) and Generative AI.

In the last 12 months, Ushur has tripled its headcount, doubled its customer base and achieved a Net Revenue Retention (NRR) of 164% as enterprises have moved toward AI-driven automation solutions purpose-built for end-to-end customer engagement applications. This is an area where back-office automation technologies, such as Robotic Process Automation (RPA), continue to struggle to deliver business value.

Half of Ushur’s customers are Fortune 500 companies including globally recognized brand names such as Aflac, Cigna, CVS, Irish Life, United Healthcare and Unum Group.

With Ushur, these enterprises have improved customer engagement rates as much as 85%, reduced email triage times from five days down to five minutes and slashed customer issue resolution times by as much as 90%.

Ushur’s CXA platform facilitates Micro-Engagements, short exchanges of information that give customers the freedom to dip in and out of interactions at their convenience. With digital self-service at the core, Ushur’s no-code platform enables non-technical users, especially in highly regulated industries such as healthcare, insurance and financial services, to visually create sophisticated AI-powered workflows for automating tasks such as claims processing and claimant engagement, urgent member interactions in adverse weather events, customer support, Medicaid redetermination, pharmacy experiences and appointment scheduling. 

Ushur supports more than 60 languages and comes with industry-leading conversational AI, sentiment analysis and intelligent document processing capabilities.

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