What happens when interoperability stops being a buzzword and starts becoming real infrastructure?
In this episode, Therasa Bell, President & Co-Founder of Kno2, joins Saul Marquez at ViVE to unpack why healthcare communication remains one of the industry’s hardest unsolved problems. Drawing on experience across provider, payer, and technology settings, Therasa explains why connecting the full continuum of care, especially post-acute, behavioral health, EMS, dental, vision, and home-based care, is far more complex than most people realize. She shares how Kno2 is building a communication infrastructure that lets organizations connect once and communicate everywhere, without forcing a massive overhaul of existing technology stacks.
The conversation also explores why trust must go beyond HIPAA and cybersecurity, how Kno2’s proposed Trust Accord is intended to define responsible network behavior, and why Therasa believes provider-first design is essential for patients to benefit.
Tune in to hear how policy, infrastructure, and ethical governance are converging to bring more of healthcare online in a secure, practical, and meaningful way.
About the Guest:
Therasa Bell is President & Co-Founder of Kno2. A software engineer by trade, she has spent her career working across multiple healthcare settings, including provider, payer, and health IT environments. That cross-functional perspective led her to focus on one of healthcare’s most persistent challenges: breaking down barriers to communication across the continuum of care. At Kno2, she has helped build infrastructure that supports secure, scalable information exchange across providers, payers, technology vendors, and historically overlooked care settings.
Things You’ll Learn:
Why healthcare interoperability is far more complex than common comparisons to banking or ATM networks suggest.
How Kno2’s communication infrastructure helps technology vendors connect once and communicate across the healthcare ecosystem.
Why post-acute care, behavioral health, dental, vision, EMS, and other overlooked settings are critical to a truly connected continuum.
Why trust in modern data exchange depends on governance, ethics, and responsible network behavior, not just baseline compliance.
How federal initiatives, CMS-aligned efforts, and market pressure could accelerate national exchange participation over the next 12 to 24 months.
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