How Embedded Evidence Is Reducing Clinician Burnout with Christopher Sullivan of Wolters Kluwer

Embedding trusted clinical evidence directly into everyday workflows is becoming critical to reducing burnout and improving clinical decision-making.

In this episode, Christopher Sullivan, Vice President and General Manager of Pharmacy and Health Technology Solutions for Wolters Kluwer, discusses how the company is transforming from a traditional publishing company into a software-driven healthcare intelligence partner. He explains how products like UpToDate, Medi-Span, and Sentri7 function as an insight layer across retail pharmacies, hospitals, and the broader digital health ecosystem. A significant focus is UpToDate Connect, an API-based solution that embeds trusted clinical evidence directly into third-party platforms, keeping clinicians in workflow while reducing context switching. Christopher also shares early market feedback, highlighting efficiency gains, clinician confidence, and the importance of trusted content in an AI-driven world. Finally, he examines the future of agentic AI, non-clinical workflows, and the expanding role of partnerships in driving innovation. 

Tune in and discover how evidence-based insights are shaping faster, more innovative, and more sustainable healthcare!

About Christopher Sullivan:

Christopher Sullivan is a senior executive with deep leadership experience across health, legal, and regulatory technology, currently serving as Vice President & General Manager of Pharmacy & Health Technology Solutions at Wolters Kluwer Health in New York. He brings over a decade of progressive responsibility within Wolters Kluwer, where he has led large commercial and product portfolios spanning pharmacy, healthcare, legal, transactional, and retirement solutions. His background is heavily strategy-driven, with prior roles overseeing partnerships, pricing, business intelligence, and corporate development, translating data and market insight into scalable growth. Before transitioning fully into executive leadership, he built a strong foundation in operations and logistics at DHL and gained strategic consulting experience at GE Capital. Christopher is a graduate of the United States Military Academy at West Point, where he studied international relations and systems engineering, and holds an MBA in finance and management from Fordham Gabelli, with additional studies at ESADE Business School.

Things You’ll Learn:

• Clinicians face up to 20 complex clinical questions daily, making fast access to trusted evidence essential. Embedding insight directly into workflow reduces delays and decision fatigue.

• Context switching across platforms significantly contributes to clinician burnout. Keeping evidence inside the tools clinicians already use improves efficiency and satisfaction.

• Trusted, expert-reviewed content is becoming more valuable as AI-generated information increases. Confidence in the source has a direct impact on clinical adoption.

• API-based delivery allows evidence to reach clinicians beyond traditional EMR systems. This supports modern, flexible workflows across digital health platforms.

• Partnerships between content experts and technology vendors accelerate innovation. Collaboration keeps solutions aligned with real clinical needs.

Resources:

• Connect with and follow Christopher Sullivan on LinkedIn.

• Follow Wolters Kluwer Health on LinkedIn and visit their website!