Do voice and chatbots ease the social differences in access to health worldwide? 

AI-based voice and chatbots are seemingly a great assistant for checking symptoms, triage, health education and improvement of administrative processes. Actually, it has been predicted that by 2023, 20% of all patient interactions will involve some form of AI within clinical and nonclinical processes. What has the impact of these been on business as usual? Have they proven to deliver high quality care, increased patient / member engagement, reduced costs, etc? What are the main challenges to engage patients with these solutions and what is their feedback so far? What are good examples of pharma, insurers and hospitals that have used conversational bots to enhance their offering?