In 2020, telehealth became a household word, with unprecedented numbers of providers and patients turning to virtual care as a vital component of healthcare delivery. At the same time, healthcare providers and hospital systems experienced rapid transformation, creating a hybrid delivery system of in-person and virtual care to best serve the needs of their patients. This session will explore use cases from organizations and solution providers helping to move toward a hybrid model of care delivery, and placing the patient first within this model – yet establishing equilibrium for the provider for better decisions in triaging. What is the pathway for organizations to grow and what is the plan if the pandemic situation reverses, what does reimbursement look like? How has the evolution to hybrid grown to include remote monitoring, acute patient care, shared services and hospital at home? And what have been lessons learned and potential opportunity for this space in the next few months?

Moderator: Kristi Henderson, DNP, NP-C, FAAN, FAEN, Senior Vice President, Center for Digital Health and CEO, MedExpress, Optum Health/United Health Group, Chair-Elect, the ATA, @KristiHenderson

Speakers:

• Zenobia Brown, MD, Vice President and Medical Director, Population Health, Northwell Health, @ZenobiaBrownMD
• Wendy Deibert, SVP of Clinical Solutions, Caregility, @theteletweeter
• Lou Silverman, CEO, Hicuity Health, @HicuityHealth