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14 - 17 Nov 2022 | Las Vegas

Cut call center costs via automation, decision support, and leveling up your agents

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About this Session:

Call centers are an important part of navigating health system patients. Our health system customers receive 300,000+ calls to their call centers a month. However, clinically-trained agents can cost up to 2x more than a non-clinically trained agent. Clearstep is a market leader in automated digital self-triage and in this Tech Talk will present how our nurse line agent support streamlines >20% of calls and saves up to $3M a month by enabling non-clinical agents to triage patients. Speaker: Bilal Naved, Chief Product Officer @ Clearstep