From call centers to care journeys with AI

When an individual reaches out for healthcare support, it’s a defining moment, one that demands empathy, precision, healthcare expertise and intelligence. Yet, healthcare organizations must balance exceptional experience with the pressure of rising operational costs. We’re excited to be joined by Maynd Jolly, CFO and SVP of enGen, as we explore how AI is redefining the front lines of healthcare experience. Through real-world examples, we’ll show how generative and agentic AI can deliver the best of both worlds creating proactive, personalized, and productive care journeys where individuals feel truly supported and organizations operate smarter.