AI at Scale: Redesigning the Healthcare Workflow

In this 20-minute case study session, Dr Simon Kos and Dr Tom Ratcliffe explore how Heidi Health was successfully scaled across multiple UK practices within Modality Partnership. The session will unpack the operational pressures that drove AI adoption, the process of evaluating and implementing the technology at scale, and the leadership and cultural shifts required to support rollout across large clinical teams. Speakers will share tangible outcomes following deployment, including reductions in administrative burden, improved efficiency, and increased clinical capacity. Beyond workflow improvement, the discussion will explore how AI is becoming part of a broader digital transformation strategy designed to improve access to care, reduce waiting times, and reshape the future role of clinicians and patient interaction. Dr Simon Kos, Global Chief Medical Officer @ Heidi Health Dr Tom Ratcliffe, GP Partner, Digital Transformation lead & Divisional Medical Director (AWC), Modality Partnership