Clicks don't close care gaps: Lessons from the NHS and League

Health systems and insurers across Europe have made the digital pivot. Apps are live. Portals are built. The front door is open. But opening the door was never the goal - what happens after members walk through it is what determines whether digital investment translates into healthier populations and stronger plan performance. Join Dr. Matea Deliu, NHS-trained clinician and digital health advocate, and Joel Finlayson, SVP of Growth at League, for a candid conversation about the gap between digital access and true health engagement. Through discussion of League's work with global clients like TELUS, they will explore how personalized, AI-powered experiences-delivered at the right moment, in the right channel-are delivering measurable outcomes for both public health systems and private payers. From chronic condition support to preventive care nudges, this session makes the case for a new generation of member engagement: always-on, clinically grounded, and built to deliver outcomes that matter to both members and the organizations that serve them. Speakers: Joel Finlayson, SVP of Growth @ League Dr. Matea Deliu, NHS-trained clinician and digital health advocate