About this Session:
By focusing on the end-to-end experience of both patients and healthcare professionals, service design aims to create more efficient, effective, and user-friendly healthcare. Creating and scaling impactful healthcare services and solutions demands collaboration. Learn strategies for building effective interdisciplinary teams, fostering communication and understanding across various roles, and best practices for collaborative problem-solving. Gain insights into overcoming silos, enhancing team cohesion, and leading collaboratively for improved healthcare outcomes. Moderator Mahesh Krishnan, MD, MPH, MBA, FASN, Group Vice President, DaVita, Inc. Speakers Delphine Huang, MD, Medical Director, Innovation and Design, CalMHSA Amanda Kotler, MBA, BSN, RN, Senior Vice President & Chief Nursing Executive, Asante Health System Jennifer Lo, MBA, BSN, Senior Director, IDEO Health, Organizational Design, Futures Maulik Majmudar, MD, Chief Medical Officer and Co-Founder, Biofourmis