About this Session:
Virtual or in-person care? Out of home or in home? Specialty or primary? It?s clear: the modalities for delivering healthcare care are evolving. And that?s great news - patients have more choice and are receiving more personalized care delivery. But as this consumerism continues to take flight and providers increasingly deliver care on the ?patient?s terms,? can healthcare providers and their legacy systems connect all of this into one cohesive patient experience? Today providers are navigating a complex web of care modalities, locations, patient preferences, and disconnected vendors while working to deliver one cohesive experience for the patient. From a patient communications perspective, this is a nightmare. With so many different departments, vendors and technologies engaging the patient at different stages of their care with different objectives, it?s next to impossible to ?get it right? at each stage; yet that?s what patients rightfully expect and demand today.