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16 - 19 Feb 2025 | Nashville

Extending the Call Center with After-Hours AI

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Speakers:

Aditya Bansod Co-Founder and CTOLuma Health
Aditya Bansod
Co-Founder and CTOLuma Health
Michelle Winfield-Hanrahan Chief Clinical Access OfficerUniv. of Arkansas for Medical Sciences
Michelle Winfield-Hanrahan
Chief Clinical Access OfficerUniv. of Arkansas for Medical Sciences

About this Session:

Call centers are a critical piece of patient access, but they’re often overwhelmed with simple calls that could be solved with patient self-service. Join this session to learn how an “Epic-first” academic medical center tackled after-hours calls – and the burden of manual staff follow-up – with AI. You’ll learn how AI integrated with the EHR schedule handles 95% of after-hours calls and frees up 800+ call center hours annually. Presented by Luma Health