Call centers are a critical piece of patient access, but they’re often overwhelmed with simple calls that could be solved with patient self-service. Join this session to learn how an “Epic-first” academic medical center tackled after-hours calls – and the burden of manual staff follow-up – with AI. You’ll learn how AI integrated with the EHR schedule handles 95% of after-hours calls and frees up 800+ call center hours annually. Presented by Luma Health
