About this Session:
Forward-looking healthcare companies are turning to voice AI to manage rising call volume and improve patient care. But deploying AI phone agents at scale in a highly regulated industry like healthcare, takes more than just good tech - it takes the right partner. One with a relentless focus on call quality, reliabiliy, and compliance.
In this fireside chat, Bland CEO Isaiah Granet sits down with David Bradshaw, Chief Transformation and Technology Officer at Guideway Care, to unpack how Guideway Care deployed production-grade AI phone agents across multiple use cases, handling massive call volume while maintaining HIPAA compliance, and delivering multilingual conversations patients trust.
They'll cover:
How Guideway Care's first use case expanded into a platform-wide strategy
The real operational and customer impact of voice AI at scale
Why the partnership between Guideway Care and Bland has been just as critical as the technology itself
Where AI-powered calls are headed next in healthcare
Whether you're just exploring voice AI or looking to scale what you've already built, this conversation offers a practical, behind-the-scenes look at what production-ready voice AI really takes.