After nearly two decades of building the healthcare access infrastructure that helps patients book care, Zocdoc CEO and founder Oliver Kharraz, MD has learned this: healthcare is the only major consumer category where intent regularly breaks. Patients want care, but that intent doesn’t reliably turn into action. The next wave of healthcare transformation isn’t about owning a single front door — it’s about ensuring all of them actually open. As patients now seek care across disconnected touchpoints like insurance directories, search engines, provider sites, and increasingly AI platforms, a critical challenge has emerged: bridging the gap between information and action. When every front door leads to real access, care happens earlier, capacity is used more efficiently, and the system begins to function as it should. Join us for a conversation about what it will take to make healthcare work at the first step, and why access is foundational to restoring trust across the healthcare ecosystem.
