Telehealth is no longer a convenience feature, it’s a redesign of the patient experience itself. This 20-minute Lightning Talk explores how virtual care, when built intentionally and scaled thoughtfully, can reduce friction across the care journey, close access gaps, and create more personalized, equitable, and connected experiences for patients in every community. Drawing insights from one of the nation’s leading Telehealth Centers of Excellence, this session reveals how human-centered design, clinical alignment, and technology-enabled workflows transform telehealth from a set of pilots into a sustainable, patient-first standard of care.
