Amwell Integrates Suki’s AI Assistant with Telehealth Platform

Suki, a pioneer in voice artificial intelligence (AI) technology for healthcare, has joined forces with Amwell, a leading facilitator of hybrid care delivery, to introduce the AI-powered Suki Assistant to Amwell’s Converge telehealth platform. This collaboration extends the reach of the Suki Assistant to over 55 health plans, covering a population exceeding 90 million individuals.

This partnership underscores Amwell’s commitment to leveraging cutting-edge technology to improve outcomes across the healthcare spectrum, catering to the needs of providers and payers alike.

Amwell’s extensive network connects providers spanning more than 2,000 hospitals, significantly enhancing access to top-tier care. Meanwhile, Converge sets a new standard in healthcare delivery by offering a streamlined patient experience, personalised services, and seamless workflow integration.

The platform excels in improving access and outcomes, offering features such as chat-based support, mental health programs, and in-visit enrollment for clinical programs. With remarkable performance metrics including a 95 percent visit success rate, 99.9 percent uptime, and three times faster visit connections compared to its predecessor, Converge demonstrates a steadfast commitment to delivering high-quality, efficient, and patient-centric care.

Suki, an innovative voice-enabled digital assistant for healthcare, utilises advanced AI to streamline administrative tasks for clinicians. It facilitates a 72 percent faster completion of notes on average, supports coding and dictation, and drives significant revenue growth for organisations, delivering a remarkable 9X return on investment within the first year. Seamlessly integrated within the Converge platform, Suki complements the workflows of Amwell providers, enhancing overall efficiency and productivity.