careMESH, a healthcare technology company focused on improving patient care coordination, announced today that its NAVIGATE platform is now available in the Connection Hub on Epic Showroom. Patient navigators can now utilize this highly flexible solution to manage patients through personalized workflows entirely within their EHR. The integration facilitates seamless management from referral through treatment and long-term follow-up. It eliminates the need to maintain separate records, supports collaboration with the entire care team both in and outside the organization, and enables coordination with any provider across the U.S. This integration also removes the need to rekey information, simplifying the patient navigation process.
“Patient navigation strategies are advancing at a rapid pace,” said Dr. Gary Schwartz, Vice Dean for Oncology at the School of Medicine and Director of the Case Comprehensive Cancer Center. “It’s critical to find partners that share your vision and can help streamline and facilitate navigation, care coordination, and operations.”
NAVIGATE is a highly configurable patient workflow and task management system designed to support the diverse needs of clinical programs, with numerous deployments in oncology, interventional cardiology, and more. It assists navigators in managing complex treatment plans, including individualized variations of those plans, while ensuring a smooth and efficient process from intake to post-treatment follow-up.
Key features of NAVIGATE include eliminating manual record-keeping, which reduces a patient navigator's reliance on checklists, sticky note reminders, and spreadsheets to minimize the chance of oversights. It organizes day-to-day patient workflows by providing patient navigators with prioritized tasks to keep patients moving efficiently through the process. It centralizes inbound referrals by consolidating incoming referrals from various sources to minimize the risk of lost patients. Improved coordination with referring providers is achieved through electronic and automated communication for medical record requests and care coordination activities. The integration ensures seamless EHR data exchange using FHIR APIs, eliminating the need for rekeying information. NAVIGATE is versatile, allowing real-time workflow changes without IT support, and it provides performance visibility through online insights into key metrics such as referral-to-procedure time and treatment volume, helping to identify bottlenecks and inefficiencies. Lastly, it supports new CMS reimbursable patient navigation activities by collecting data, guiding tasks, and assisting with billing.
“careMESH NAVIGATE is now supporting dozens of clinical programs, including oncology, structural heart, neurosurgery, and renal failure, bringing unprecedented improvements to patient care. NAVIGATE users report their newfound ability to see where every patient is in the process and which tasks need attention daily. All this leads to improved patient satisfaction and better care,” said Dr. Peter S. Tippett, CEO of careMESH.
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