Infinitus Partners with IBM to Deploy Agentic AI in Specialty Pharmacy

Infinitus has announced a strategic partnership with IBM to bring agentic AI technology into specialty pharmacy operations, marking a significant step toward transforming how patients access critical medications. The collaboration leverages IBM's implementation expertise to deploy AI agents that can handle complex administrative and clinical conversations at scale.

The partnership focuses on addressing key bottlenecks in specialty pharmacy workflows, particularly around prior authorizations and benefit verifications. By automating these traditionally time-intensive processes, the initiative aims to reduce cycle times and help patients begin therapy more quickly while maintaining adherence over extended periods. The AI agents will provide continuous support, operating around the clock to guide patients through each step of accessing their medications.

"By integrating Infinitus' AI agents with IBM Consulting's deep healthcare expertise, we are making it dramatically easier for patients to access life-changing treatments, guiding individuals through every step, around the clock, and eliminating the frustrating complexity that slows care," said Ankit Jain, CEO and cofounder of Infinitus.

The economic implications of this partnership extend beyond operational efficiency. Jain emphasized that the collaboration is designed to change the fundamental economics of specialty pharmacy by freeing up staff resources and accelerating patient access to therapies. This approach addresses a critical challenge in healthcare delivery where administrative burdens often create delays in patient care.

"This partnership is changing the economics of specialty pharmacy, freeing up staff and accelerating access to patients so that they can start and stay on therapy without delay," Jain explained. "Our collaboration with IBM Consulting brings agentic AI into specialty pharmacy workflows, enabling 24/7 support and personalized guidance for every patient. We are not just streamlining administrative tasks; we are transforming how the industry delivers care at scale, helping more people access therapies faster and with less friction."

The partnership represents IBM's continued expansion into healthcare AI solutions, combining its consulting capabilities with Infinitus's specialized voice AI platform. The focus on building trust through safe AI implementation addresses concerns about deploying automated systems in sensitive healthcare environments where accuracy and reliability are paramount.

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