Innovaccer has entered into a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) aimed at accelerating the adoption of enterprise-scale artificial intelligence across healthcare. The agreement establishes a framework for joint investment in product development, go-to-market initiatives, and customer success, with the objective of helping healthcare organizations deploy AI securely and at scale.
The collaboration addresses a common challenge facing the sector: while many health systems and payers have invested in AI initiatives, relatively few have progressed beyond pilot projects. According to Innovaccer, the primary barriers are fragmented data environments, infrastructure limitations, and the complexity of meeting healthcare security and compliance requirements for production deployments. The companies also highlighted the administrative burden on providers, noting that a significant share of hospital spending is directed toward operational activities rather than direct patient care.
"Healthcare AI has a production problem, not an innovation problem," said Abhinav Shashank, CEO and Co-Founder of Innovaccer. "The organizations we work with are not short on ambition. What they need is the infrastructure to run AI agents reliably, securely, and at the scale their operations demand. AWS gives us exactly that, and what we bring is a decade of healthcare-native context that makes those agents actually work in the environments health systems and payers operate in every day. This agreement is about closing the gap between what AI can do for healthcare and what healthcare is currently getting from it."
Under the agreement, Innovaccer will expand its use of AWS technologies, including Amazon Bedrock for AI model access and agent development, and AWS HealthLake for FHIR-native data management. The companies will also expand commercial availability through AWS Marketplace, enabling healthcare organizations to procure Innovaccer solutions using existing AWS committed spend, reducing procurement timelines. In addition, the collaboration includes joint investment in customer success programs designed to support implementation and measurable operational outcomes.
Community Care of North Carolina, which manages more than one million lives, has already demonstrated the model by procuring and deploying Innovaccer through AWS Marketplace. Sam Hiatt, Director of Medicare Program Operations at Community Care of North Carolina, said, “Innovaccer’s population health platform on AWS gives our care teams the real-time insights they need to drive value-based care across North Carolina. Working through AWS Marketplace cut out the usual procurement drag, letting us focus on implementation from day one. That operational lift has been every bit as valuable as the technology itself.”
Commenting on the collaboration, Allyson Fryhoff, Director of Global Healthcare & Life Science at AWS, said, "AWS is committed to helping healthcare move faster, and this agreement with Innovaccer is a meaningful step in that direction. Healthcare organizations are at an inflection point where the right cloud infrastructure and AI capabilities can be the difference between AI that stays in the lab and AI that transforms how care is delivered and administered. Innovaccer has built sophisticated healthcare-native data and AI platforms, and this collaboration supports the building and deployment of agents at production scale. Together, we are giving our joint customers scalable AI agents that automate healthcare workflows with the security, compliance posture, and reliability the industry requires.”
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