Innovaccer Launches Comet to Transform Patient Access with AI-Powered Solutions

Innovaccer Inc., a leading healthcare AI company, has unveiled Comet, an AI-powered Access Center solution designed to revolutionize patient access by transforming traditional call centers into intelligent, always-on digital front doors for care. The platform addresses critical operational inefficiencies in patient access through the integration of 24/7 omnichannel AI agents, intelligent bidirectional EMR connectivity, and real-time AI copilots.

The solution enables patients to engage anytime through their preferred channels—voice, web, or SMS—without experiencing frustrating hold times or waiting for callbacks. Meanwhile, access center teams benefit from intelligent tools that augment decision-making and automate routine work, addressing the dual challenges of staffing shortages and rising patient expectations.

"Comet is not a chatbot upgrade. It's the beginning of a new era in healthcare access, an intelligent front door where every interaction is valued and served, and every patient feels seen," said Abhinav Shashank, cofounder and CEO at Innovaccer. "We built it to tackle the chaos of today's call centers head-on, bringing the speed, empathy, and precision patients expect with AI that actually works for healthcare."

The platform delivers measurable improvements through several key components. Omnichannel AI Agents manage routine patient interactions including scheduling, FAQs, and eligibility checks across all channels, providing instant 24/7 patient access. AI Copilots for Live Agents offer patient-level personalized insights, real-time guidance, and automated post-call documentation, helping reduce average call handle time by up to 38%. The Referral AI Copilot automates referral intake, insurance verification, and fast-tracks referral processing with built-in bidirectional EHR integration.

Early implementations have demonstrated significant impact across multiple metrics. According to internal assessments, health systems using Comet have reported a 30% increase in appointment and referral conversions, with over 70% of interactions now automated. Staff performance has improved by approximately 38%, alongside significant reductions in call resolution time. Organizations have achieved time-to-value in under 90 days through pre-built healthcare workflows and plug-and-play EHR integrations.

The platform's Unified Agent Interface centralizes critical tools and data, providing staff with a single pane of glass to manage patient interactions efficiently. This comprehensive approach addresses longstanding challenges including long wait times, staff overload, high cost per interaction, and missed revenue opportunities.

Comet is now available to Innovaccer customers across the United States, positioning healthcare organizations to transition toward intelligent, scalable, and patient-centered access models.