Artificial intelligence in healthcare isn’t just about futuristic diagnostics or robots assisting surgeons. It’s also transforming the operational backbone of the healthcare industry.
In this episode, host Sandy Vance sits down with Anand Kumar, Vice President of Healthcare at Genpact, to explore how AI-driven automation is reshaping everything from payer operations to member experience. Together, they unpack how healthcare organizations can cut through the “AI buzz,” identify meaningful use cases, and drive measurable outcomes. From contact center automation to actuarial modeling and prior authorization workflows, this episode dives into the real-world impact of AI and how human expertise and intelligent agents can work together to improve both operational efficiency and patient experience.
If you’re a healthcare leader trying to navigate the rapidly evolving AI landscape, this conversation offers practical insights into where the technology is delivering value today and what’s coming next.
In this episode, they talk about:
Healthcare organizations are adopting AI-first strategies to improve efficiency and operational outcomes
Successful AI transformation requires aligning people, processes, and technology
AI tools are helping contact centers resolve patient and member issues faster
Many healthcare organizations are seeing 20–40% improvements in operational efficiency
AI is helping actuaries analyze large datasets and identify trends more quickly
Human experts and intelligent agents are working together to handle complex healthcare decisions
Leaders should prioritize partners who demonstrate proven outcomes and operational expertise
A Little About Anand:
Anand Kumar is a distinguished leader in healthcare and technology, combining deep clinical expertise with advanced digital innovation. As Vice President at Genpact, Anand drives transformative strategies that integrate AI-driven solutions, digital platforms, and operational excellence to deliver measurable outcomes for global clients.
Holding degrees as a Medical Doctor (MD), Chartered Accountant (CA), and a Ph.D. in Computing and Artificial Intelligence, Anand brings a unique multidisciplinary perspective to solving complex healthcare challenges. His work spans data engineering, automation, and advanced analytics, enabling payers and providers to reimagine care delivery and optimize patient engagement.
At HLTH USA 2025, Anand is shaping conversations around generative AI in healthcare, population health strategies, and next-gen digital ecosystems. His leadership reflects a commitment to innovation, collaboration, and patient-centric solutions that redefine the future of health.
