Health plan leaders have invested heavily in digital transformation, personalization, and engagement. Yet many members and patients still feel disconnected and misunderstood, while health plans continue to struggle to translate those investments into meaningful action and stronger relationships. Why?
Designed for member and patient experience leaders at health plans, this peer-to-peer executive roundtable will explore one of the industry’s most persistent challenges: translating engagement efforts into meaningful action and lasting trust. Participants will discuss how organizations are approaching the measurement and business impact of trust, applying behavioral science to experience design, and building the operational capabilities needed to deliver more connected and effective experiences across channels and teams.
The conversation will focus on the challenges organizations continue to face in building trust and driving meaningful behavior change, as well as what needs to be true to create better experiences and outcomes for the people they serve.
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